![]() If you are unsure you may use the links below to update the printer and Mac software:ġ.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.Ģ.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.ģ.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.Ĥ.) Click the plus sign, click Add Printer or Scanner, click the printer name.ĥ.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. Removing the existing driver and setting up printer with Apple AirPrint may resolve the issue. It sounds like an issue with the printer driver installed on your Mac. If the printer is connected to a wireless network, the test report displays details about the network settings. The Web Access Test Results page provides information about the printer status, hardware (MAC) address, and the IP address. warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries. Print a Web Access Test Results page for information about the printer's wireless connection. ![]()
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